Help When You Need It
Your team has work to do. When technology gets in the way, we get it out of the way. Real people, real solutions, real fast.
Support Options
Choose the coverage level that matches your needs. Contact us to discuss pricing.
Business Hours Support
Email and phone support during business hours with response times suited for non-critical issues.
- Business hours support
- Email and phone access
- Remote troubleshooting
- Monthly health reports
Extended Support
Extended coverage for organisations that can't afford extended downtime. Faster response times and after-hours support for urgent issues.
- Extended hours support
- Priority response times
- On-site visits when needed
- Quarterly reviews
Enterprise Support
Round-the-clock support with dedicated resources. For mission-critical systems where any downtime has significant impact.
- 24/7/365 availability
- Dedicated support team
- Rapid response times
- Proactive monitoring
How Support Works
Reach Out
Call, email, or submit a ticket. Whatever's easiest for you. We track everything in our system.
We Respond
Based on priority, you hear back from a real person who can actually help—not a script reader.
We Fix It
Most issues resolved remotely. If we need to be on-site, we arrange it quickly.
We Follow Up
We make sure the fix stuck and document what we did for future reference.
Things We Help With
From the mundane to the complex—we've seen it all. Here are some of the common issues we handle every day.
Real People, Not Bots
When you call us, you talk to an actual technician. No phone trees, no hold music, no overseas call centres reading scripts.
Our team knows your environment because we manage it. When you describe a problem, we already know your systems, your users, and your history.
That's why we resolve most issues on the first call and why our customers stick with us.
Need Better IT Support?
Let's discuss your support requirements and find the right solution.
Get Support